ToolButton Knowledge Base

I don't remember my password. How can I get it?

Administrator — Mon, 25 Apr 2005 14:57:00 GMT

Abstract:

If you have forgotten your password, go to the Password Finder and look it up online. You can get to the Password Finder from the ToolButton menu; click Sign-in and click the Password Problems? link. Alternatively, you can go directly to the Password Finder on the web site.

Enter your sign-in user name OR email address associated with your ToolButton user account.

Password information is sent to the e-mail address we have in our records. If you no longer receive e-mail at this address, you won't receive the password information. Use the contact help form to request human assistance.

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How do I enable cookies?

Administrator — Mon, 14 Mar 2005 17:51:00 GMT

Abstract:

First off, lets answer "What are Cookies?"

Cookies are a small piece of data stored locally by your IE browser that saves information and helps identify you to web sites upon subsequent visits. Cookies are like small identification cards passed out by web sites. Like conventional ID cards, cookies are specific to the user, they store information to help identify you, and they expire at a certain date and then must be reissued. It is important for you to realize that you are issued different and separate cookies by different web sites.

ToolButton uses cookies mainly to assist in the auto-login function, if you have not turned this off.

Secondly, to Enable Cookies, take these steps according to which IE version you are using:

Windows IE 6.x Browser

Select Tools
Select Internet Options
Select the Privacy tab
Select Advanced
Deselect override automatic cookie handling button
Click on the OK button at the bottom of the screen
Click OK to exit

Windows IE 5.x Browser

Go to Tools on the menu bar
Pick Internet Options
Click the Security tab
Select the Custom Level tab
Under "Allow Cookies that are stored on your computer" click "Enable"
Under "Allow per-session cookies (not stored)" click "Enable"
Select OK, Yes you want to save the settings

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It appears ToolButton, does not support Proxy Servers at the moment. Is this changing shortly ?

Administrator — Fri, 04 Mar 2005 00:51:00 GMT

Abstract:

The ToolButton Deskbar does support proxy settings. If your Internet Explorer browser is set up with proxy server settings, it should automatically assume the same settings.

If not, run the Configuration Wizard from the Deskbar pull-down menu and on the "Sign in with your ToolButton username" page, click on Advanced connectivity settings.

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What about spanish support?. I cant see any language configuration.

Administrator — Mon, 21 Feb 2005 15:40:00 GMT

Abstract: English is the only language supported and there are no immediate plans to add other languages....

ToolButton Notice The ToolButton Deskbar is running already. You can only have one instance running at a time. I get this message each time I restart my PC since I applied the update 3,5,7,0 last week. What can I do to elimiate this notice. Also the sign in option is displayed on the toolbutton at startup. It appears to work when I enter a search but the browser options are not displayed like they are when I "sign in".

Administrator — Mon, 21 Feb 2005 15:36:00 GMT

Abstract:

The problem is that TBDeskbar.exe (the Deskbar executable) is set up in your computer's registry to run twice on every reboot.

To resolve:

1. Choose Start > Run and enter "MSConfig" in the OPEN dialog box, and click OK.

2. Choose the STARTUP tab.

3. Uncheck any row entry that has "TBDeskbar" in the Startup Item column and does NOT have "HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" in the Location column. Hint: Look carefully at the beginning 4 characters. Several entries appear similiar.

4. Click OK and choose RESTART YOUR COMPUTER.

5. On the reboot, you will have a message appearing on your screen from the MSConfig program. Check the box indicating you do not want MSConfig to appear on each reboot.

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How to create a User Account?

Administrator — Wed, 05 Jan 2005 17:43:00 GMT

Abstract:

A user account is necessary to use the ToolButton Deskbar. This is because of the "roaming" feature of the deskbar where you can sign in from any computer that has ToolButton installed and see your personal setup. This is similiar to Yahoo Messenger or MS Messenger. These programs, as well as ToolButton, retain your personal configuration on a master server allowing you to access your account from more than one computer.

You do not need to create a second user account to use ToolButton on a different computer.

To create an account for ToolButton, you can run the Configuration Wizard. Either choose Start > Programs >ToolButton or choose from the ToolButton pull-down menu. The Configuration Wizard will create an account for you and ask enough questions to create a basic setup.

Alternatively, another (less desirable) method is to go directly to the registration page on the ToolButton web site. This allows you to create an account but does not create the basic setup the Configuration Wizard does.

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What browsers does ToolButton support?

Administrator — Sat, 18 Dec 2004 17:12:00 GMT

Abstract:

At this time, ToolButton only supports Internet Explorer 5.0+. However, the popularity of the FireFox browser has certainly raised eyebrows among the ToolButton Development Staff.

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I want ToolButton on the desktop of both my laptop and my server. It installed great on my laptop, but when I tried to install it on my server, I am unable to log in when "activating all features". I get "The Name Already Exists" error. I have been unable to find a log in screen for existing users.

Administrator — Thu, 16 Dec 2004 17:45:00 GMT

Abstract:

It is not necessary to create a second user when you install ToolButton on a second computer. This is one of the best features of ToolButton - one user account allows you to sign into ToolButton from anywhere on the Internet, from any computer that has ToolButton installed.

This concept is like Microsoft Messenger or Yahoo Messenger. With each of these services, you create a single account and you can then sign in to use the program from home, or office or your friend's computer - it is not necessary to create a new user account from each of these locations. ToolButton is the same.

Here are the steps to follow to use ToolButton on two different computers:

1. Download ToolButton and install on the first computer, creating a new user account and following the instructions in the confirmation email.

2. Sign into the ToolButton deskbar program on your first computer using your new account name and password just to make sure everything is working OK.

3. Download ToolButton on the second computer, but do NOT create an additional user account. Instead, indicate to the Configuration Wizard that you already have a user account. If you enter your user account and password into the Configuration Wizard sign-in screen, it will automatically connect to the ToolButton servers and anything you add with the Configuration Wizard is retained for you.

Alternatively, immediately exit out of the Configuration Wizard at the end of the installation process and sign into your ToolButton Deskbar by clicking on the ToolButton pull-down menu and choosing Sign In.

NOTE: If you sign into ToolButton on one computer when you are still signed in on another, you will see a pop-up message on the other computer indicating you have been automatically signed out of ToolButton.

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How do I remove or modify a user?

Administrator — Wed, 15 Dec 2004 20:40:00 GMT

Abstract:

A user to ToolButton is like a user is to Yahoo Instant Messenger or a user is to HotMail.

Users can sign into ToolButton and customize their settings, add information to their profiles and install the buttons of their choice. But these user modifications cannot be changed by anyone but the user.

A user account is created on the ToolButton servers and the ToolButton program on your desktop interacts with the servers to allow a user to "roam the internet" and sign into ToolButton from any computer with the program installed. A user can only be deleted with a request through the "Contact Us" page of the ToolButton web site.

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How do I clear my previous searches?

Administrator — Mon, 06 Dec 2004 20:43:00 GMT

Abstract:

You can clear the history from the search pull-down box in one of three ways:

1. Choose Clear Search History from the search button pull-down menu, or

2. From the ToolButton menu, choose Options > Search, and click on Clear Search History

3. Right-mouse click on the ToolButton systray icon (in the bottom right side of your desktop), and choose Clear Search History

Note: The above instructions do NOT clear the history of the Internet Explorer browser. ToolButton does not cleary the history of your browser. You must do this through the browser controls. For example, with Internet Explorer version 6.x, see this:

mk:@MSITStore:C:\WINDOWS\Help\iexplore.chm::/chg_hist.htm

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I added a couple of RSS feeds, but they contain the same articles today as they did two days ago when I added them. How do I get the feed to update?

Administrator — Thu, 25 Nov 2004 15:36:00 GMT

Abstract:

RSS feeds can only update as often as the feed Publisher produces a new feed. Most times when a feed does not appear to be updating, it is because the source of the feed is not new or you do not have internet connectivity.

To Force Update an RSS Feed

ToolButton regularly checks the header of an RSS feed checking the "last update" and "ETAG" settings to determine if the feed is new. The frequency of this is determined by the settings in Options > RSS, under Download Manager.

You can force a feed to be downloaded (irrespective of whether or not the RSS headers indicate there is a new feed version) in several different ways:

1. To force download of all the feeds contained within a button, right mouse click on the button (context menu) and choose REFRESH.

2. To force download of all the feeds in your deskbar and new button configuration, choose REFRESH DESKBAR from the ToolButton pull-down menu located on the left of the deskbar (click on the ToolButton name).

3. You can view the download activity from within the Download Manager. To see this, either choose DOWNLOAD MANAGER from the ToolButton pull-down menu, or right click (context menu) on the ToolButton icon in the systray on the bottom right hand side of your Taskbar, and choose SHOW DOWNLOAD MANAGER.

To force the download of an individual feed appearing in the Download Manager, right mouse click (context menu) on the line of the feed and choose REFRESH.

To force download of all the feeds in your deskbar, choose REFRESH ALL from the ACTION menu of the Download Manager).

To Check Your Internet Connectivity

If you are convinced ToolButton is not downloading an updated RSS feed, check you have internet connectivity and can see the raw RSS feed by right mouse clicking (context menu) on the button in your deskbar and choosing Properties. Click on the RSS FEED tab, choose a feed from with...

Everytime I try to install ToolButton I get an error stating "... the exe is not a valid windows application" regardless of whether I open from the site or download the file.

Administrator — Tue, 23 Nov 2004 15:34:00 GMT

Abstract:

This has been an error that is reported on an occasional basis and does not seem to have one common cause. One of the following has successfully resolved the problem.

1. Most likely your download stopped before the entire file(s) was retrieved. If you look at the file (TB_setup.exe) in Explorer, it should be approximately 56 KB. If not, download it again. If you cannot locate the file (TB_setup.exe), download it again but choose the "Save" option. You will be prompted for a location to save the file "TB_setup.exe". Select the Windows Desktop from the "Save in" drop down pick list.

This small program (TB_setup.exe) analyzes your computer to determine which ToolButton components need to be installed and which you might have already. Then it begins downloading another file called TB_setup.msi which is approximately 8 megabytes (7,901 KB). It is most likely that it is this larger file that is corrupted.

2. To manually download this file, click on http://www.toolbutton.com/download/TB_setup.msi and you will be prompted for a location to save the file "TB_setup.msi". Once again, we recommend that you select the Windows Desktop from the "Save in" drop down pick list. Minimize all open windows until you are at the Windows Desktop. Locate the TB_setup.msi file and right-mouse click on the file and choose Install to begin the installation. Follow the on-screen instructions.

IMPORTANT: After downloading TB_Setup.msi completely, do not run or click on the TB_Setup.exe file - use the TB_Setup.msi file only!

3. We have heard third-hand, that some download accelerators seem to produce a similar sounding message. If you are using such a utility, try turning it off and try installing again from
When you are using the RSS reader, you may receive an error message similar to one of the following:

An error has occurred in the script on this page.
Line: line
Char: character
Error: Class not registered

-or-

On the Status Bar, you may receive the following message:

Done, but with error on page

CAUSE

This issue may occur if the Urlmon.dll file is not registered. See http://support.microsoft.com/?kbid=306831

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What content is in a button?

Administrator — Tue, 16 Nov 2004 17:24:00 GMT

Abstract:

Publisher buttons are created by third party web sites. We call them “Button Publishers” or “Publishers” for short. Each Publisher will have different content depending on what they think is most attractive to you. Their buttons can contain navigation shortcuts for their web site, news feeds for their content, Alerts to inform you of late-breaking news, and much more.

Buttons are not static - they can and often change regularly. What you get today is rarely what you see tomorrow. Buttons are designed to provide you the latest information at the click of your mouse.

Publishers try very hard to make sure their button content is valuable - otherwise their Users will just delete their button.

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What is a theme?

Administrator — Tue, 16 Nov 2004 17:22:00 GMT

Abstract:

Themes are categories containing pre-selected buttons. For example, choosing a Financial Theme will install several different buttons all relating to that topic. Selecting a Theme is a real time saver. Try them for a while. You can always remove the buttons you don’t want.

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How come I can't find the 50 search engines, and I only have a few? I can't use search options or search setup, because it is greyed out. Please advise how to fix.

Administrator — Tue, 16 Nov 2004 17:21:00 GMT

Abstract:

From the search engine pull-down menu, choose Search Engine Setup. Check the checkbox beside each of the search engines you wish to appear on your search menu. By default, only a few number of search engines are installed in your ToolButton because not everyone needs the same search engines.

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How do I remove a button from the Deskbar?

Administrator — Tue, 16 Nov 2004 17:21:00 GMT

Abstract:

That’s easy.

Right click on the toolbutton to access it's context menu.
Select Delete.

This will refresh your ToolButton Deskbar and the toolbutton will be removed. Don’t worry; this does not remove the Deskbar or any other toolbuttons and you don't have to re-visit the ToolButton.com website....

Why do I get the error message "Cannot find the file 'MSIEXEC' (or one of its components)" when I try to install?

Administrator — Tue, 16 Nov 2004 17:20:00 GMT

Abstract:

ToolButton uses Microsoft's Windows Installer technology to provide efficient install and uninstall operations. You need to download and install the Windows Installer Redistributable. Click the link to the Microsoft website relevant to your operating system:

Windows Installer Redistributable for Windows 95, 98, and Me

Windows Installer Redistributable for Windows NT 4.0 and 2000

Note that the Windows XP operating system contains Windows Installer 2.0 and therefore cannot be installed or upgraded by this redistributable.

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While installing the deskbar, I received an error of "1904 C:\program files\toolbutton\ietoolbar.dll failed to register. hresult-2147467259 - contact support personnel." What should I do.

Administrator — Tue, 09 Nov 2004 15:17:00 GMT

Abstract:

This is caused by a failure of one of the Deskbar components to register itself. Usually, this has happened because the user installing ToolButton does not have Administrative rights. In the case of upgrades, this can occur because the component is still "locked" in memory.

To correct:

1. First, reboot your computer and make sure the Deskbar is not running and does not appear on the top of your desktop.

2. If that does not resolve the situation, you can manually register the problem component with these steps:

a. Start > Run, enter "Cmd" and open a Command/DOS box

b. From within the Command/DOS box, enter "cd "c:\Program Files\ToolButton"

c. The Command/DOS prompt should change to this folder. Then enter "regsvr32 name_of_the_component in_the_error_message" For example, enter "regsvr32 ietoolbar.dll". You should get a message indicating the component was registered.

d. Enter "Exit" to quit the Command/DOS box and run ToolButton with Start > Programs > ToolButton > ToolButton Deskbar

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